FAQ’s about traveling with Eco Team
Payments and travel documents
How can I pay my trip and how much are the bank charges?
At the moment, the two options we have available are bank transfer and credit card payment.
Our Bank Details
Account Name : Eco Team (Pvt.) Ltd
Bank : Bank of Ceylon
Account No : 73744700
Swift Code : BCEYLKLX
Branch : City Branch - Borella
Branch Code : 668
Branch Address : 845, Super Market Complex Colombo 08, Sri Lanka.
Our Company Address
Eco Team [Pvt] Ltd
20 / 63, Fair Field Garden
Borella.
Colombo 08
Sri Lanka.
The applicable bank fees and intermediate charges are borne by you, and we wish you to assure that the total amount is remitted to our bank account. The terms and conditions vary from country and bank to another, and therefore, we are not in the position to give a fixed amount or percentage for bank charges.
The second option is the HSBC secured payment gateway that you can access by using the following link http://www.srilankaecotourism.com/online_booking.php Both Visa and MasterCard are accepted. With credit card, there is 4% bank charge that will need to be added to the total amount when using this method of payment.
Which currency is accepted?
We use US$ for all international transactions.
Do I need to pay the total amount at once?
Full payment is required if you confirm the tour less than 45 days before the date of arrival. If there are more than 45 days to your arrival, we can divide the payment into two instalments. With a refundable 30% deposit (minimum 200 US$) we can proceed your reservations. The balance is required 45 days prior to arrival date.
Why don’t Sri Lankan bank accounts have IBAN number?
The International Bank Account Number (IBAN) is a bank account number originally developed to facilitate payments within the European Union and structured according to the ECBS (European Committee for Banking Standards) standards. By now, IBAN has been adopted by a few other Middle Eastern countries as well, but Sri Lanka like most other Asian countries, USA and Australia use the current Bank Identifier Code system (BIC or SWIFT code) in conjunction with the BBAN (Basic Bank Account Number).
What happens after I confirm the tour?
When it comes to the accommodation, all the reservations are subject to availability at the time of confirmation, and as soon as we have received the payment, our Tour Operations Team will take in charge of your tour and proceed with the reservations. In case a hotel mentioned in your itinerary has no availability, we will find you an alternative. No changes will be done without your approval!
Will I need vouchers?
No vouchers are needed. Our Tour Operations Team will take care of all the reservations for you, and they send the vouchers to the respective hotels prior to your arrival.
Will I receive a schedule with exact timings for my tour?
We will make a rough day-by-day schedule for your tour, but won’t set you exact timings for each and every activity - unless there is a an activity which start at a specific time. Since you will be traveling by private vehicle, with a knowledgeable driver-guide, we want you to have your part in decision making. With the help from him, you may tune the schedule to your rhythm.
Am I allowed to do any extra stops or visits?
Along the destinations included in your itinerary, you are free to take as many stops as you want to. When it comes to additional visits and destinations that are located out of the original route, the extra kilometers will be taken in consideration. For your journey, we will calculate a total mileage that is sufficient for the whole tour and mentioned in your itinerary. If this limit is exceeded, we will charge a supplement according the extra mileage.
Driver-guide and contact details
Who is my guide during the tour?
We will allocate you an experienced chauffeur-guide who will take care of your transportation during the whole tour on a A/C vehicle that is adapted to the size of your group. We work only with guides whom we trust to be professional, highly-knowledgeable and safe drivers as well as dedicated to excellence in customer service.
Depending on your wishes and activities included in your itinerary, we may bring in for example a Naturalist, Historian, cycling guide or local trekker who has special expertise about the specific region or area of interest - such as bird watching or photography.
How will we meet with our chauffeur-guide?
At the moment of confirming the tour, we will ask you to send the exact arrival details (flight numbers or address, and pick up time) that will be passed to your driver. He will wait you in the arrival lounge at the Bandaranaike International Airport with a sign that has your name. In case there is a change in your flight schedule, please inform your driver as well as well your Travel Advisor. About one week prior to your arrival, we will send you also the numbers to call in case you miss locating the driver.
Who can we contact in case of an emergency?
Your personal travel advisor will be at your disposal during your tour and, prior to your arrival, he will send you the phone numbers you can contact in a case of an emergency.
How much should I tip my driver?
Your chauffeur-guide will expect an amount between US$ 10 to 25 a day - depending on the number of travelers and your level of satisfaction with his service. If you travel with a bigger group of people, we recommend to give 5 USD per day per person and to share the total between the guide, the driver and his assistant.
Cancellations and refunds
What if I need to cancel my trip?
We will refund all recoverable money whenever it’s possible. If you need to cancel your trip
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more than 46 days prior to your trip, the full amount will be refunded.
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within 31-45 days of travel, 50% of full fee is charged.
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within 15-30 days of travel, 75% of full fee is charged.
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within 14 days of travel, 100% of full fee is charged.
Days will be counted from the 6.00am on the tour starting day, and and the bank charges will be borne by the client. Kindly note also that, for peak season bookings falling from 20th December to 5th January, the full fee (100%) is charged if cancelled within 45 days of travel.
Am I allowed to do any changes to my itinerary during the tour?
We’ll do our best to accommodate the programme in your needs and wishes, if something urgent occurs during your tour. In a situation that requires changing the accommodation, the cancellation policies of the hotels concerned are to be taken on account.
FAQ’s about Sri Lanka
Climate and Traditions
When is the best time to travel to Sri Lanka?
The climate in Sri Lanka is tropical and consists of distinctive dry and wet seasons that differ from one side of the country to another. This means that Sri Lanka an excellent year-round destination, that always has the ‘right’ season somewhere on the island. On the West and South Coast and in the hill-country, the driest season is from November to March, whereas the East Coast is at its best between may and September. However, apart from the arid northern part of the country, tropical showers can be expected at any time.
The average yearly temperature in Sri Lanka as a whole ranges from 28 to 32°C. The temperature can vary from being as low as 16°C around Nuwara Eliya in the central highlands and to as high as 32 degrees in Batticaloa on the East Coast.
How is the nature in Sri Lanka?
Sri Lanka is a land of massive contrasts. The topographical and ecological diversity in its compact 66,000 sq km makes it truly ‘a land like no other'. Sri Lanka has it all - lush forests, virgin jungles, mangrove swamps, dry zones, rugged mountains and highlands and pristine beaches that are home to an incredible variety of fauna and flora. The 86 species of mammals include to the majestic elephant, leopard, the sloth bear, and many varieties of deer and monkeys. The abundant birdlife and various endemic species make the island a paradise for bird watching too.
What are the languages spoken in Sri Lanka?
Sinhala, Tamil and English, are the three official languages, with Sinhala being spoken by more than 80% of the population. Tamil, a Dravidian language of southern India, is mainly spoken by people living in the northern and eastern provinces. English is widely used in many activities and businesses throughout the island.
What are the main religions?
Buddhism is the prevailing religion, and it is practiced by 70% of Sri Lankans. It was introduced to Sri Lanka in the 3rd century BC, and exhibits elements of both Hindu and Islamic traditions.
Hinduism was brought from South India to Northern Sri Lanka by Tamil kings and their followers. Nowadays, there are Hindu communities (representing 13% of the population) in several parts of the country including Colombo, Kandy and the tea planting regions in the hill country.
Introduced by the Arab traders in the 8th century, Islam is the 3rd largest religion. The majority of the 2 million Muslims (10% of the population) are Sunnis, however communities of Shiites have recently migrated from the Indian subcontinent.
Christianity arrived in Sri Lanka in the 16th century with the Portuguese who brought Roman Catholicism to the island. The Catholic Church remains strong (6% of Sri Lankans), particularly on the West Coast. Amongst the Christian communities, there is also a small number of Protestant and Evangelist Churches, introduced by the Dutch and British.
What kind of cultural or religious aspects a visitor should keep in mind?
As in many Asian countries, dress modestly at religious sites and remember to remove your shoes and hat before entering a Buddhist or Hindu temple.
In Sri Lanka, the misuse of the Buddha’s image is considered and a serious offence which tourists have been convicted for. Visitors may be refused entry to Sri Lanka or face deportation for having visible tattoos of Buddha. Also, never pose for photographs by standing your back towards a statue of Buddha.
What are the festivals and public holidays in Sri Lanka?
Poya Days
Full Moon days (known as Poya days), are of religious significance to Buddhists and devoted to prayer and meditation. In keeping with its significance as a religious day abstinence is practiced. As such places selling liquor (including hotel bars) and Meat shops closed. Places of entertainment such as cinemas, discos and casinos are closed as well.
Sinhala and Tamil New Year
Sri Lankan Sinhalese and Tamil New Year, generally known as Aluth Avurudda, is celebrated on the 13th and 14th of April. For the Sri Lankan, Aluth Avurudda marks the end of the harvest season, and also coincides with one of two instances when the sun is directly above Sri Lanka. Many of the traditions traditions and rituals portray the beliefs and thoughts of these people whose life is centred around agriculture.
Kandy Esala Perahera
Since centuries, the cracking of the whips signals the arrival of the Perahera festival. Kandy Esala Perahera, featuring dancers, acrobats, jugglers, drummers, fire-breathers and lavishly decorated elephants, is one of the most colourful, enchanting and fascinating parades in the world. The festivities take place on the streets of Kandy during 10 days, starting from an auspicious time prescribed by astrologues.
National Festival of Kites
The National Festivals of Kites is held annually to encourage the creativity of Sri Lankan children and adults. Every September, large crowds gather to admire the sky filled with kites made from colourful sarees and dried leaves.
Visa and Money
Will I need a visa?
Since the 1st of January 2012, all travelers must be in possession of a visa when arriving in Sri Lanka. Citizens from Singapore and The Maldives are the only exempt. Visitors can apply for the official Electronic Travel Authorization (visa) via www.eta.gov.lk, or upon arrival at the airport. There is a small fee to pay, and you must have at least six months left on your passport at the time of travel to obtain one.
What is the currency used in Sri Lanka?
The Sri Lankan currency is the Rupee (Rs), divided into 100 cents. Notes come in denominations of 10, 20, 50, 100, 200, 500, 1000 & 2000. Breaking down larger notes is advisable as finding change can sometimes cause a problem.
Can I use other currencies during my trip?
US$ and Euro are accepted in most large hotels and other tourist establishments, but not in outlets catering to locals. Also, the entrance fees to the cultural and historical sights need to paid in Rupees. We recommend to bring in US$/ Euro and change some of your money into local currency when needed for tipping, shopping and other miscellaneous expenses.
Where can I exchange money?
The exchange of foreign currency is only permitted at banks, money changers and hotels.
When are the banks open?
Normally, all state and private commercial banks are open from 9am to 3pm Monday to Friday. Some city banks close at 1500 hrs, while some are open on Saturday mornings.
Are there ATM’s available?
ATM’s are available at many banks throughout the country, and you can take cash against Visa and Mastercard in most them. Sometimes AmEx and DinersClub are accepted also. To avoid unpleasant surprises, we advise you to inform your credit card company of your intention to travel in Sri Lanka and use your credit card here.
Are credit cards widely accepted?
MasterCard and Visa are widely used and accepted by many local shops, restaurants and hotels, but it’s always better to double check. Other major cards such as AmEx and DinersClub are accepted often also.
Safety
The whole island including the North and East is safe to visit and in general, the threats to personal security for travellers are remarkably small. In Sri Lanka, exercise the same amount of caution you would when traveling in any unfamiliar area. Mind your belongings in crowded areas, and be careful when walking near busy roads. On the beaches, always ask local advice before venturing in the water anywhere that is not a popular spot for swimming. Also, note that conditions can vary radically and currents get strong even within a short distance from one end of the beach to another.
Communications
What is Sri Lanka’s country code?
The international dialling code for Sri Lanka is +94. When making international telephone calls from Sri Lanka, dial 00 + country code + area code + telephone number.
All mobile operators support the GSM technology on GSM 900/ 1800 bands.
How can I obtain a local SIM card?
Local mobile operators (ex. Dialog, Etisalat and Mobitel) have counters at the Bandaranaike International Airport, and you can purchase a local SIM card upon arrival. Top up cards are widely available island-wide.
Health
What health issues do I need to take in consideration?
Medical facilities in small towns outside of the main cities are not always of a good standard and it is recommended that you take out adequate health insurance covering evacuation. All necessary precautions should be taken and it is always best to check the current situation and any vaccination requirements with a doctor when planning your trip.
It is required to have yellow fever vaccination certificate, if you have visited yellow fever endemic countries in Africa or Latin America. Consider inoculations against typhoid, polio, hepatitis A and Japanese encephalitis too.
In Sri Lanka, every town has a pharmacy selling common medicines. However, the availability of medical supplies may vary and therefore, we advise you to carry any special medication.
Is there a malaria risk in Sri Lanka?
Malaria was formerly a serious problem, but the World Health Organization declared Sri Lanka malaria-free in 2016. Doctors presently advise that anti-malarial drugs are not necessary.
What is dengue fever?
It is a mosquito-borne tropical disease caused by the dengue virus. Since there is no vaccine against dengue, avoiding mosquito bites is the only way to prevent it. The common symptoms include high fever, severe headache and body ache, and sometimes a rash and diarrhoea. For typical dengue, the treatment is purely concerned with relief of the symptoms with rest, fluid intake and paracetamol. Do not take aspirin or ibuprofen as it increases the likelihood of haemorrhaging. Make sure you see a doctor to be diagnosed and monitored.
How can I prevent mosquitos bites?
Most hotels will provide you with a plug-in mosquito repellent which will usually be switched on during turn down. You can buy the mats (small repellent tablet inserted to the plug-in unit), from most local supermarkets. Mosquito nets in hotels are a rarity. You can also buy the burning coils or citronella candles from the supermarket. It would be advisable to apply some repellent lotion if you plan to have dinner in an outdoor/ alfresco setting. The locally available ‘Siddhalepa balm’ is quite effective to take the itch out of mosquito bites.
What about leeches?
Leeches might look ugly, but apart from little itchiness, their bites are harmless. During the treks and nature trails, we recommend to use leech socks that are pulled over the trousers and prevent leeches from reaching the skin.
If you find a leech sucking on your leg, do not pull it off forcibly, but wait for it to fall off after feeding. Otherwise, its teeth might remain embedded in the wound and cause local irritation. Else, you can apply soap, salt or lime juice to exposed areas. This will make the leech release its hold and fall off.
How about drinking water?
We advice not to drink tap water unless it is purified. Bottled water is widely available throughout the country, but make sure the bottles are sealed before you buy them. Most hotel rooms have boiled water in thermos flasks, which is safe to drink.
What to wear, and where can I do my laundry?
Long sleeves and hats will keep you protected from the sun. Also, some warm, rain and windproof clothes are needed if you are about to travel in the mountain areas, where the weather may change several times a day and the nights tend to get chilly. All top-end and mid-range hotels provide laundry services, and the majority of guest-houses will make arrangements for you if you wish.
Sightseeing, Shopping and Transports
How to get around?
Public buses
The best thing about buses in Sri Lanka is that there’s lots of them, so there’s never much waiting around. There are two kinds in Sri Lanka – CTB (Central Transport Board) buses and private buses. Most are basic with bench type seats and no air-conditioning. There are also private air-conditioned buses – by far the most comfortable option for long journeys. Be prepared for large crowds – it is not unusual to have some passengers hanging out of the doors within city journeys!
Trains
The railway system in Sri Lanka is a fascinating way to travel and explore the country. However they are slow, unpredictable and often late. For some of the longer journeys, you may take an over-night sleeper train (with actual sleeping berths) or a first-class ‘observation class’ service. The third class service is the cheapest, but generally over-crowded and not particularly comfortable. Second class is adequate, with padded seats (and sleepers with fold-down chairs), fans and less crowds than the third-class option.
Three-wheelers
These funny looking vehicles, known in other parts of Asia as tuk-tuks, bajajs or auto-ricksaws, are everywhere. For short distances, they are the most convenient way to travel, but a little uncomfortable for longer journeys. To avoid any hassles, make sure the driver uses a meter, or agree on the fare before you get in. Some of the hotels can advise on the ‘going-rate’ for your journey.
Motorbikes
For the most intrepid travellers, hiring a motorcycle is a good option for exploring the quieter hill country and beautiful coastline. Keep your safety in mind the safety, stay off the main highways and watch out for the roaming buses! Rentals??
Hiring a car and a driver
Sri Lankan road conditions are somewhat challenging and, especially in the highlands, short distances take a lot of time. What we highly recommend is to hire a car with experienced chauffeur-guide, who helps you to make the most of your journey and ensure your safety.
What kind of souvenirs to buy in Sri Lanka?
Sri Lankan artisans have a history that runs back to milleniums, and a traveller will find a wide variety of beautiful handicrafts on sale. The most popular buys include Sri Lankan masks, batiks, handloom textiles, pottery, wood carvings, gemstones, lacquer-work, hand-made brassware, and the famous ‘Ceylon Tea’ of course! Due to environmental and ethical reasons, we highly recommend to avoid any items made from tortoise shells, ivory and ebony.
What should I take in consideration when it comes to photographing?
Always ask permission before taking photographs of people and respect their wishes if they refuse, and especially in sacred places. Never pose beside or in front of a Buddha statue as it is considered extremely disrespectful. Note also that you are not allowed to use flash on murals as it can damage them.
Who and how much should I tip?
Tipping is generally expected in Sri Lanka, and a customary way of showing your appreciation for services rendered.
A 10% service surcharge is usually added to food bills and accommodation bills in the larger establishments. However, the waiter/waitress will expect a small tip for good service. At the hotels, it is recommended that you tip 50-100 rupees for the hotel’s services - bar staff, waiting staff and cleaners.
In temples, you should leave money in donation boxes, particularly if you have been taken on a tour by a resident monk. Also, the man who looks after your shoes at temples will expect a small tip. With the taxi cabs and tuk tuks that run on a fixed price tipping is not required, but you can always round it up to the nearest Rs 100 or Rs 150.
Food and Drinks
What is Sri Lankan food like?
Though Sri Lankan food has some similarities to South Indian food, yet it remains distinctly unique. Since being an island with a tropical climate, coconuts and fish are the most important ingredients in Sri Lankan. Fish is made into curries, and coconut in some form or another, is a dominant component in cooking.
Rice and curry is the Sri Lankan staple, and most of the locals has it every day. A basic rice and curry consists of one curry (fish, beef or chicken), two or three different vegetable stews, a portion of crispy ‘papadam’, a ‘mallum’ of chopped leaves and coconut, and spicy gravy. The hot and spicy flavors come from sliced onions, green chilies, black pepper, cinnamon, cardamom, cloves, nutmeg and saffron.
How much will I need to pay for a meal?
Local rice and curry: Rs 150-350
Meals at hotels and restaurants: Rs 1000-3000
Meals at at high-end place: from Rs 3000
Is it easy to find vegetarian food?
In Sri Lanka, vegetarian travelers have a plenty of delicious options available. Most large hotels and restaurants have a ‘vegetarian section’ in the menu. At small local ‘rice and curry’ restaurants, they may say the food is vegetarian but include a serving of fried fish or sprats (anchovies). With ‘South Indian’ vegetarian restaurants you can be 100% sure the food is vegetarian.
What kind of drinks will I find?
Sri Lanka is one of the biggest tea producing countries in the world, and tea is one of the most common drinks among the locals. At the restaurants and supermarkets, you can find a huge variety of bottled soft drinks, both local and international brands. King coconut water (thambili) is a safe and refreshing option. Local beer and spirits are widely available, but note that alcohol is not sold on Poya (full-moon day of the month) days.
Plugs and Electricity
Sri Lankan hotels have two types of plug bases; either the UK (Type G) or India (Type D).
Plug type |
Pins |
Amps |
Plug base compatibility |
UK (Type G) |
3 rectangular pins |
13 Amps |
Accepts Type C (by tricking Earth socket). Need an adapter to accept Type D |
Euro plug (Type C) |
2 round pins |
5 Amps |
Compatible with Type G and Type D (by tricking Earth socket). |
India (Type D) |
3 round pins* |
5 Amps |
Accepts Type C (by tricking Earth socket). Need an adapter to accept Type G |
If you have a Euro plug (Type C), you can stick a pen into the Earth socket (either UK Type G or India Type D) to open the shutters and insert the plug. But do NOT forget to switch off the power before you do this! Alternatively, adapters are freely available in supermarkets/ hardware shops.
January sees 50% decline in dengue
By Shannon Jayawardena
DailyFT | 31.01.2018
The Ministry of Health’s National Dengue Control Unit said that January 2018 had seen an overall reduction in dengue cases throughout the island, with there being 50% fewer patients compared to the same month last year.
However, areas in Jaffna, Batticaloa, Kalmunai and Puttalam have been continuing to report intermittent outbreaks as of last year, the National Dengue Control Unit observed.